summery    Postnord tries to avoid home delivery of  parcels   Postnord insists that Amazon requests Postnord to ask customer to  contact Postnord to confirm home delivery   A Postnord app provides possibility to select delivery destination but only the service points, the  home delivery options is not available even for packages marked for home delivery.   Postnord ignores E-mails confirming a wish for the home delivery   In one of the e-mail Amazon is informing me that the home delivers are suspended but I get other parcels home, strange   Due to corona virus we are isolated and always at home we have a huge box 1m x 0.6m x 0.8m for the deposit of parcels

 

 

 

the latest e-mail from Amazon

 

the latest e-mails to Amazon more e-mail exchanged

 

more

 

 

I have never refused to take the parcel. Ich habe niemals werweigert die Annahme von dieser Lieferung.  Due to coronavirus  isolation i have requestes PostNord to deliver the parcel home already on 2020-06-23 Postnord plays power games, Machtspiele,bullying me and exercising coercion a la Edward Vergerus , see front page www.econaut.se
pn_pn
according to the e-mail from POSTNORD, AMAZON  request POSTNORD to get accptence  from a customer, by phone, to have home delivery POSTNORD's app doesn't provide home delivery option and e-mails are ignored I have clearly state by the e-mails, in Swedish and English  see below including the parcel ID,  that I want to have home delivery. Postnord is de facto sabotaging Amazon's shipments
on 2020-07-01 i request parcels to be delivered home, both in English and in Swedish
	we inform on 2020-06-23 that we are not able to pickup any of parcels at  the service points and inform POSTNORD that  we want the parcel delivered home
pn_email	REQUEST FOR A HOME DELIVERY BY E-MAIL BELOW
2020-06-23 I clearly request by e-mail that parcels should be delivered home

 

I WANT ALL PARCELS DELIVERED HOME THE WAY IT IS INTENDED, AS A DEFAUT, AUTOMATICALLY. I DO NOT WANT WASTE TIME TO MAKE A PHONE CALL TO GET IT HOME.

 

WE ARE ALWAYS AT HOME, WE ARE ISOLATED

we expect an official explanation why the package from the EU countries, point 1 and 2  below was kept at customs, illegal action breaking the international agreements, UK stays in the EU until 2020-12-31

 

	Note; 23-06-2020 around 18:30-19:00 i was in a phone contact with a friendly, very professional and experienced person at  POSTNORD, who gave me a good understanding of the situation, thank you,  but the rules are defined by the management and a messy system.
RULES

 

	Delivery home

 

	Delivery home
	I have paid extra at Amazon, (I am more than 20 years an Amazon customer) to deliver the items home to the door. I am not able and will not pickup this delivery at the service point
5   date 2020-06-23	MYPACK HOME will not be sent home automatically, one has to make a call to ask for it!!!

 

	Delivery home MYPACK HOME
	I am not able and will not pickup this delivery at the service point
4    By using Postnord app I get various choices but not a choices to deliver items home WHY? why do i need to call to request delivery home? I need to wait in a queue, wasting time. Home delivery is a default, why it is not used automatically as default? ILLOGICAL BIZARR STRANGE ,

 

 

	Delivery home to the door
	Where is the item?
3

 

 

2	sent  27-04-2020 Delivered 15-05-2020

 

 

 

 

1	The package from UK, (UK is a member of the EU until 2020-12-31) against all EU rules is held by customs